Return & Refund Policy

At WANDLO™, we want you to feel confident with your purchase. That’s why we offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

30-Day Returns

To be eligible for a return, your item must be returned in substantially the same condition in which you received it.

You may reasonably open and test the product. However, the item must not show signs of damage, misuse, improper handling, or excessive wear.

Whenever possible, the product should be returned with its original packaging, accessories, manuals, cables, and any other items included with the order.

You will also need your receipt, order confirmation, or other proof of purchase.

To request a return, contact us at wandloshop@gmail.com.

If your return is accepted, we will provide you with the return instructions and the address where your package must be sent.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Unless the item arrived defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning the product.

For any return questions, you can contact us at wandloshop@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your WANDLO™ arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at wandloshop@gmail.com so we can review the issue and provide an appropriate solution.

To help us resolve the issue quickly, we may ask you to provide your order number along with photos or videos showing the problem.

Your statutory rights regarding defective or non-conforming products are not affected by this policy.

Non-Returnable Items

Our voluntary 30-day return policy does not cover products that have been damaged through misuse, accidental damage after delivery, improper handling, unauthorized modification, or excessive wear.

Gift cards, if offered, are non-returnable.

Promotional or discounted WANDLO™ products remain covered by our standard return policy unless they were clearly identified as final sale before purchase and applicable law permits such an exclusion.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Exchanges

The fastest way to receive a different product or replacement is to contact us at wandloshop@gmail.com.

Where applicable, we may ask you to return the original item and place a separate order once your return has been accepted.

For defective, damaged, or incorrect products, please contact us before placing another order so we can review your case first.

European Union — 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union and EU consumer protection laws apply to your purchase, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without providing a reason.

This statutory right exists separately from our voluntary 30-day return policy.

During this period, you may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functionality. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary.

Unless we have agreed to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

If you exercise your statutory right of withdrawal, we will reimburse the payments covered by applicable law, including standard delivery costs where required, using your original payment method.

The reimbursement will be made without undue delay and no later than the period required by applicable law. We may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, where legally permitted.

Your statutory consumer rights are not limited by our voluntary return policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account after it has been issued by WANDLO™.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

wandloshop@gmail.com