Política de envío
Shipping Policy
Last updated: September 24, 2026
Thank you for shopping with WANDLO™. We aim to make your order experience as simple and reliable as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays.
During periods of high demand, product launches, holidays, or other exceptional circumstances, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email when tracking information is available.
Estimated Delivery Time
After your order has been processed, estimated delivery is typically:
3–5 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on your location, carrier operations, weather conditions, customs procedures, peak shopping periods, or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping costs will be displayed during checkout before you complete your purchase.
If free shipping is available for your order, this will be clearly shown at checkout or as part of the applicable promotion.
Order Tracking
When tracking is available, you will receive a tracking number or tracking link by email after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
In some cases, the carrier may take 24–72 hours to update the tracking status.
Incorrect Shipping Information
Please make sure that your shipping information is complete and accurate before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
WANDLO™ is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where applicable law requires otherwise.
Delayed Orders
Occasionally, orders may experience delays due to circumstances such as carrier disruptions, weather, customs processing, high shipping volumes, or other events outside our reasonable control.
If your order is taking longer than expected, please check your tracking information first.
If you need additional assistance, contact us at wandloshop@gmail.com with your order number.
We will help you review the status of your shipment.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, contact us at:
Please include your order number and any relevant tracking information.
We will review the shipment and, where appropriate, contact the carrier or shipping provider to determine the available solution.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your delivery location.
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Asking members of your household or neighbors.
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Checking with your building reception, concierge, or mailroom where applicable.
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Waiting until the end of the delivery day, as some carriers may mark packages as delivered shortly before final delivery.
If you are still unable to locate your package, contact us at wandloshop@gmail.com and we will help you review the situation.
Customs, Duties, and Import Charges
Depending on the destination country, an order may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Where these charges are not collected during checkout, they may be payable by the recipient upon import or delivery.
Any applicable customs duties or import charges are determined by the destination country's authorities and are outside WANDLO™'s direct control.
Nothing in this section affects any disclosure or payment obligations that apply to us under applicable law.
Multiple Packages
In some circumstances, items from the same order may be shipped separately.
If this happens, you may receive more than one package or tracking number.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless clearly disclosed before purchase.
Shipping Restrictions
Shipping availability may vary depending on your destination.
If we are unable to ship to the address provided, we may contact you to request additional information or cancel and refund the affected order.
Available shipping destinations will generally be determined during checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
Please include your order number and, where possible, photos or videos showing the issue.
We will review your case and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Contact
If you have any questions about shipping or the status of your order, please contact us at: